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| 3 Days Money Back Guarantee Program for SME & New Entrepreneurs. |
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Objectives
» Prepare your company for 5S Practices and Implementation
» Develop 5S Action Plan for Implementation
» Understand the concept and Importance of 5S Practices in Improving Quality and Productivity at workplace
» Initiate change to improve company performance
» Effective implementation of 5S Practices
program content
Importance of Productivity and Quality
» How operational time is made up
» The 7 wastes
KAIZEN and Innovation.
» Difference between Kaizen & Innovation
» Common aspect of improvement programs
5S Practices in TQM
» Various improvement programs integrated into workplace
» Overlapping areas between improvement program
» A suggested sequence of implementing improvement programs
Understanding the Philosophy and Power of 5S
» 5S contributes to Productivity, Quality, Cost, Delivery, Safety and Morale
» Four major objectives of a 5S program
» The definition Seiri, Seiton, Seiso, Seiketsu, Shitsuke
» Examples of poor 5S practices
» Examples of excellence 5S practices
» The Red-Tag Strategy
» Example of classification of unnecessary items
» The 7 Seiton Principles
» Examples of 5S Standards in Office and Plant
Four key factors for successful 5S implementation
Step by step implementation of a 5S program
A six-step 5S two-year master implementation plan
» Step 1. Preparation
» Step 2. The CEO official announcement
» Step 3. Big Cleaning by all colleague
» Step 4. Initial Seiri
» Step 5. Daily Seiri, Seiton and Seiso
» Step 6. Periodic 5S audit
Group work:
» Action Plan for 5S Implementation
» Case study to enhance the understanding of 5S concept
Who Must Attend
» All levels of Executives and Personnel
» Quality Improvement Executives
» Safety and Health Personnel
» Production Executives and Supervisors
Venue/Date:-
19 -20 November 2007
(Holiday Villa / Summit, Subang)
Investment Fee:-
Enjoy EARLY BIRD Rate by (09/11/07) at
RM 860.00 per participant for a minimum of 2 participants from the same company
RM 910.00 per participant
Group Discount : RM 960.00 per participant for a minimum of 2 participants from the same company.
Standard : RM 1,010.00 per participant
(Fee inclusive of Buffet Lunch, Refreshment, Training Bag, Handouts, Writing Pad, Pen & Certificate of Attendance)
Organizer/Contact:-
Quality Dynamics Consultancy Sdn Bhd
Please call 03-78054587 / 03-78044196 for more information or any enquiries. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.
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| Added: Wed Oct 31 2007 |
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OBJECTIVE:-
This course will provide you with an overview of the common offences and penalties committed under the Customs Act and how they can be prevented.
HOW WILL YOU BENEFIT:-
You will be able to understand the various offences that can be committed under the Customs Act and the penalties imposed and how to prevent such offences.
This course will highlight on offences commonly committed by companies and their rights. The understanding of the above will eventually help you to conduct your business in the most cost saving and beneficial manner.
KEY CONTENTS:-
* Introduction
* Sizable offence - registration, bailable & unbailable offences
* Definition of goods, dutiable goods, prohibited goods and unaccustomed goods under Customs Act 1967
* Offences and penalties under Customs Act 1967
* Section 133 Customs Act 1967
* Section 135 Customs Act 1967
* Forfeiture under Section 127 Customs Act 1967
* Compoundable offences
* Miscellanous Offences under Section 134, 136, 137, 138 and 139 of Customs Act 1967
* Questions & Answers
WHO SHOULD ATTEND:-
This course is suitable for all importers, exporters, manufacturers, trading houses, tax professionals and businesses which directly or indirectly deal with the Customs Department.
Venue/Date:-
Armada Hotel, Petaling Jaya, Selangor
26 & 27 Nov 2007 (Mon - Tue), 9am-5pm
COURSE FEES:-
RM 980.00 per person - 100% SBL Claimable (includes lunch, tea-breaks, course notes and certificate of attendance)
* Travelling, milleage, accomodation and course fees are claimable subjected to PMSB's regulations, please refer to www.hrdnet.com.my or call PMSB at 03-20983200 for confirmation.
REGISTRATION:-
Just fills in the attached registration form and have it faxed to me at 03-78802817.
ORGANIZER/CONTACT:-
The Exporters Club Sdn Bhd (Training Provider No: 0676)
Suite 409, 2nd Floor, Block A, Glomac Business Centre
Jalan SS6/3, Kelana Jaya
47301 Petaling Jaya
Selangor
CONTACT PERSON:-
Suhairi Md. Sapian (AERY)
Tel: 019 602 5366 / 017 693 0098 / 03 7880 0413 ext 114
Fax: 03-7880 2817 |
| Added: Wed Oct 31 2007 |
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Introduction:-
By attending the workshop you will have a sound understanding of the management consultancy process and the fundamental knowledge and skills in the practice of the management consultancy profession.
Seminar Highlights:-
* Overview of Management Consultancy
* Writing Consultancy Proposals
* Managing the Client-Consultant Relationship
* Consultancy Project Management
* Developing and Implementing Recommendations
* Writing and Presenting Consultancy Reports
* IMC’s Code of Professional Conduct
Workshop Format:-
* Practical
Practical and participative in style, with emphasis on real life work place examples.
* Participative
- 40% expert input / 60% audience participation
- Discussions of participant specific questions and opportunities to share best practices
* Learning Aided
Case studies, small group practical exercises, small group discussion, skill practices, application planning, consultative sessions and walk-through simulations
* Solutions-Oriented
Based on proven strategies, participants will be able to implement the concepts as soon as returning to the workplace.
Venue/Date:-
THE LEGEND HOTEL
Putra Place,
100 Jalan Putra,
50350, Kuala Lumpur.
January 14-16 2008
Organiser/Contact:-
Global Intelligence Network (M) Sdn Bhd,
268-2-1 Wisma Mutiara Genting,
Jalan Ayer Jerneh OFF Jalan Genting Kelang,
53300 Setapak,
Kuala Lumpur,
Malaysia.
Tel: 603 4021 6000
Fax: 603 4023 5716
Email: admin@gin-my.com |
| Updated: Fri Sep 28 2007 |
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COURSE OBJECTIVES:-
1. Having a better understanding of legal implications related to payroll matters
2. Understanding and knowing how to calculate wages in accordance with the law
3. Understanding the kinds of decisions involved in establishing a pay structure
4. Knowing how to recognise employee contributions with pay
5. Avoiding complaints based on miscalcutation of wages
6. Complying with Employment Act, EPF and Socso
7. Knowing how to propose an effective wages increase
8. Establishing a trusted and confidence workforce
HERE IS WHAT YOU WILL LEARN:-
General and contract of service
Definition of wages
Contract of services
Various of wages definition
Industrial court guidelines on wages
Contract for service
Establishing a pay structure
Decisions about pay
Equity in pay
Legal requirements for pay
Economic influences on pay
Employee judgments about pay fairness
Job structure: Relative value of jobs
Pay structure: Pay rates, pay grades, pay ranges, pay differentials
Current issues involving pay structure
RECOGNIZING EMPLOYEE CONTRIBUTING WITH:-
Incentive pay
Pay for individual performance : piecework rates, standard hour plans, merit pay, performance bonuses, sales commission
Pay for group performance: Gainsharing, Group bonuses and team awards
Pay for organizational performance : Profit sharing, stock ownership, stock options
Incentives pay for executives
Payment of wages
Mode of wage payment
Specimen of “statement of wages”
Meaning of “wages period”
Minimum wages
Deadline set for payment of wages
Deadline for payment of overtime wages
Effects on deductions from wages
Maximum deductions from wages in one wage period
Maximum amount of advance permitted
Responsibility for payment of wages to employees by principal under contracting work
Payment of wages ( continue)
Deductions from wages
Working hours
Maximum allowed, shift work
Break times
Rest days- wages
Payment for maternity
Annual leave balance calculation
Sick leave and hospitalization payment
Annual increments, bonus and promotion
payment of overtime allowances
Definition of “ overtime” and normal hours of work
Maximum hours of overtime permitted
“Ordinary rate of pay” and “ hourly rate of pay”
Calculations of “ hourly rate of pay”
Calculations of salaries for an incomplete month’s service
Payment of wages on spread over period of working hours
Rate of overtime pay on a paid public holiday
Employee provident fund
Employer registration
Compulsory contributions
Definition of wages
Statement of EPF contributions
Nomination of beneficiaries
Checking EPF balance
Procedures for withdrawal
SOCSO CONTRIBUTIONS:-
Compulsory contributions
Categories of employee covered by the Act
Scheme of insurance
Meaning of invalidity
Benefits offered under employment injury scheme
Eligibility for invalidity pensions
Rates payable under invalidity pension scheme
Minimum benefits admissible for temporary or permanent disablement
Compensation payment
WHO SHOULD ATTEND?
Human Resource, HR Supervisor, Executives, clerks and all related personnel involved in payroll.
METHODOLOGY
Interactive lectures, practical exercises, discussion on all relevant aspects of payroll management to ensure participants grasp aspects presented.
INVESTMENT FEE:- ( 100% CLAIMABLE UNDER HRDF/SBL SCHEME )
EARLY BIRD DISCOUNT: Register before 5 November 2007
RM 840 / participant
RM 790 / participant for two or more participants from the same organization
(Inclusive of refreshments, lunch, course material and Certificate of Attendance)
Normal Fees (After Early Bird)
RM 890 / participant
RM 840 / participant for two or more participants from the same organization
(Inclusive of refreshments, lunch, course material and Certificate of Attendance)
Venue/Date:-
The Coronade Hotel KL ( opposite Sungai Wang)
12 & 13 November 2007 (9am ~ 5pm)
Organizer/Contact:-
AdVision Management Services
(Company No. 001480779-M)
M-3-19, Plaza Damas,
Sri Hartamas,50480 Kuala Lumpur
Tel: 03-61578836
Fax: 03-61577216 |
| Added: Wed Oct 31 2007 |
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Introduction:-
Tax has become the single largest cost of doing business today. As companies make huge profits, payment of taxes has reached an all time high. However, many companies are paying more tax that what is required by law. How can this be? Have you maximized your tax deductions ? Have you considered all the tax incentives? Are all the income earned taxable? These and other questions need to be considered if a company is to achieve tax efficiency.
Under the Self-Assessment System it is essential for taxpayers to be completely familiar with the basic tax issues and requirements of the law. It is the primary responsibility of the taxpayer to accurately computer his tax liability and maintain the relevant documentation as evidence for subsequent tax audit by IRB
Companies trading globally now face more tax challenges under the Self-Assessment tax regime in Malaysia. International tax challenges are among the most complex and potentially most expensive issue facing companies. Multi-national enterprises (MNEs’) should develop an effective tax strategy and planning to optimize tax savings.
Program Highlights:-
The program will highlight the importance for the taxpayer to be familiar with some leading tax cases in the areas of income determination, deductibility of expenses, tax offences, tax investigations, tax avoidance and tax planning.The key feature is to examine the practical issues and the inherent complexities. It will offer the participants hands-on practice with extensive illustrative examples.
Speakers consist of:-
EFFECTIVE TAX PLANNING FOR MALAYSIAN COMPANIES
By Mr Krishnan KSM, Fellow Member of
CIMA (UK) and MIA
HOW THE BUDGET 2008 HAS AN IMPACT ON BUSINESSES
By Professor Jeyapalan, Chair of Malaysian Business, Monash University
Course Fees & Registration:-
Please complete the enclosed form (3rd Pages) and fax it to 03 7880 2817
RM 1,200.00 per person –SBL Claimable (includes Lunch, Tea-Breaks, Course Notes and Certificate of Completion)
Organiser/ Contact Persons:-
The Exporters Club
409, Block A, Glomac Business Centre,
Jalan SS 6/3, Kelana Jaya,
47301 Petaling Jaya, Selangor
Suhairi Md. Sapian (AERY)
Senior Training Manager - (Sales & Marketing)
Mobile: 019-602 5366 | 017-693 0098
Tel: +603-7880 0413 ext 114 Fax: +603-7880 2817
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| Updated: Fri Sep 28 2007 |
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NTRODUCTION:-
The Supervisor’s position requires a combination of leadership, common sense, patience, humor and a fundamental understanding of how to work with people.
COURSE OBJECTIVES:-
Improve the psychological work environment Improve the attitude of employees and their individual performance
Improve group performance & productivity
HERE IS WHAT YOU WILL LEARN:-
LEADERSHIP:
Leadership: “Building Bridges into the Future”
Unlimited Qualities of a Leader
The Self-empowered Qualities of a Supervisor
Responsibilities of a Supervisor as a Leader
Leaders: Attitude, Professionalism & Organization
The Good and Bad Attitude of Leaders
THE TEN LAWS OF BOUNDARY & THE SUPERVISOR:
Law # 1: The Law of Cause & Effect
Law # 2: The Law of Responsibility
Law # 3: The Law of Power
Law # 4: The Law of Respect
Law # 5: The Law of Motivation
Law # 6: The Law of Evaluation
Law # 7: The Law of Reactivity
Law # 8: The Law of Envy
Law # 9: The Law of Activity
Law # 10: The Law of Exposure
EFFECTIVE SUPERVISORY LEADERSHIP :
How to Communicate Persuasively
Leadership Efficiency
Contributing to Profits
Increase Power
Making Better Decisions
Developing Plans
Setting Objectives
Changing Established Work Patterns
Conducting Effective Meetings
Forming & Leading Quality Circles
Improving Relations Between Groups
How to Build Teamwork
Conducting Effective Meetings
Managing Conflict
The Supervisor & the Labor Contract
Supervising minority Workers
Managing Stress
Managing Time Wisely
ON MATTERS CONCERNING EMPLOYEES:
How to Motivate Employees
What to do when Worker’s Personal Problems Affect Job Performance
Praise & Rewards
Structuring Employees’ Jobs
Getting New Employees Off to a Fast Start
Providing On-the-Job Training
Job Design
Employees & Goals
Giving Constructive Criticism
Performance Appraisals
Handling Absenteeism & Tardiness
Shaping up Problem Workers
Establishing Rules & ethics
Managing Conflict
WHO SHOULD ATTEND?
This seminar is for all Managers, Senior Executives, Executives, Supervisors and Line Leaders, whose job requires that they supervise other employees irrespective of whether they are working in the Office, Factory or anywhere, and whether they are in sales or in administration.
METHODOLOGY:-
Interactive lectures, Workshop, Discussions
INVESTMENT FEE: ( 100% CLAIMABLE UNDER HRDF/SBL SCHEME )
RM 890 / participant
RM 840 / participant for two or more participants from the same organization
(Inclusive of refreshments, lunch, course material and Certificate of Attendance)
EARLY BIRD DISCOUNT: Register before 5 November 2007
RM 840 / participant
RM 790 / participant for two or more participants from the same organization
(Inclusive of refreshments, lunch, course material and Certificate of Attendance)
Venue/Date:-
The Coronade Hotel KL ( opposite Sungai Wang)
12 & 13 November 2007 (9am ~ 5pm)
Organizer/Contact:-
AdVision Management Services
(Company No. 001480779-M)
M-3-19, Plaza Damas,
Sri Hartamas,50480 Kuala Lumpur
Tel: 03-61578836
Fax: 03-61577216 |
| Added: Wed Oct 31 2007 |
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Introduction:-
Another popular In-Company and Public training course for the front-liners and support personnel. It is designed to change and improve the mental attitudes, beliefs, values and behaviour of the workforce especially pertaining to their work environment. Besides being conducted in English, this course can also be presented in Mandarin or Bahasa Malaysia upon request.
Venue/Date:-
November 5th - 6th, 2007
Description:
Introduction:-
An effective course to enhance the service rendered to customers by service-oriented personnel. Organisations will benefit a lot when we train their front-line personnel to serve with pride and professionalism.
Venue/Date:-
November 1st-2nd 2007
Organiser/Contact:-
PERSONAL DEVELOPMENT LEADERSHIP
MANAGEMENT CORPORATION (M) SDN BHD
Wisma PDL No. 35 & 37, Jalan Indrahana 2,
Tmn. Indrahana, Off Jalan Kuchai Lama,
58100 Kuala Lumpur
Tel: 03-783 8655 Fax: 03-7816455 |
| Added: Sat Sep 29 2007 |
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DECEMBER
03 – 04 Etika Pengendalian Telefon & Perkhidmatan Kaunter yang Berkualiti
05 – 06 ISO 9001:2000 Quality Management Systems – Requirements
05 – 06 Financial Skills For Non Finance Managers, Executives & Officers
05 – 06 Kemahiran Kepimpinan Bagi Pengurus & Penyelia
12 – 13 Filing & Records Management
12 – 13 Peningkatan Profesionalisme Perkeranian
12 – 13 Problem Solving & Decision Making
14 Developing ISO 9001:2000 QMS Documents
17 – 18 7 QC Tools
17 – 18 Positive Mental Attitude & Work Ethics
17 – 18 Improve Your Writing Skills in Drafting Human Resource Documents
17 – 18 Leadership & Management Development Skills for Supervisors / Administrators
26 – 27 Odit 5S
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| Added: Wed Oct 31 2007 |
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Introdcution:-
The main purpose of this power-packed course is to enhance the knowledge, qualities, skills, leadership and team-builder roles of the course participants to become effective leaders of this 21st Century of their respective Organisations. They will be motivated and strengthened mentally and intellectually to bring out the very best in their people for better work performance and higher productivity.
Venue/Date:-
November 27th - 28th, 2007
Organiser/Contact:-
PERSONAL DEVELOPMENT LEADERSHIP
MANAGEMENT CORPORATION (M) SDN BHD
Wisma PDL No. 35 & 37, Jalan Indrahana 2,
Tmn. Indrahana, Off Jalan Kuchai Lama,
58100 Kuala Lumpur
Tel: 03-783 8655 Fax: 03-7816455 |
| Added: Sat Sep 29 2007 |
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COURSE HIGHLIGHTS:-
* Analysis of Financial Statements
* Financial Planning in This Millennium
* Evaluating Cash Flows and Risk Analysis
* Capital Budgeting Decision Guides
* The High-Tech CFO
* Capital Structure Decisions
* Current Asset Management
* Multinational Financial Management
AFTER ATTENDING THIS COURSE, YOU WILL RETURN TO YOUR JOBS…
* Being better able to analysis financial statements
* Knowing how to convert financial data from financial statements for management decision making purposes
* Understanding the recent developments in capital budgeting
* Providing better cash flow estimates of your company
* Determining the optimum capital structure of your company
* Managing the company’s cash flow more efficiently
* Comprehending the workings of the International Monetary System
METHODOLOGY:-
Interactive lectures, discussion, practical learning, computation exercises and analysis
WHO SHOULD ATTEND:-
Finance Executive, Finance Supervisors, Accounting Personnel, Corporate Planners, Heads of Departments, Newly Appointed Managers & Directors
Venue/Date:-
Hotel Singgahsana, Petaling Jaya
28 & 29 Nov 2007, Wed & Thurs, 9am-5pm
ORGANISER/CONTACTS :-
The Exporters Club
Suite 409, Block A, Glomac Business Centre,
Jalan SS 6/3, Kelana Jaya,
47301 Petaling Jaya, Selangor
Tel : 03 7880 0413 ext 114
Fax: 03 7880 2817 |
| Added: Wed Oct 31 2007 |
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Introduction:
Presentation is effective communication, and the essence of communication is delivering your message effectively to your prospects or customers. Learn the steps of effective presentation in the corporate business. Delivering your first impression and understanding cross cultural etiquette. Learn how to utilize presentation aids effectively, and handle questions from your audiences with confident. Effective presentation gets and keeps customers.
Objectives:
At the end of the program, participants will be able to:
* To identify purposes for giving presentation.
* Plan their presentation
* Hold the audiences' attention
* Create a good impression.
Program Content:
Speaker Introduction
* Program Overview / Objectives
* Grouping of Learning Teams
* House Rules
First Impression
Cross-cultural Etiquette
Steps for Effective Presentation
Overcoming Anxiety
Using Presentation Aids Effectively
Handling Questions
Getting and Keeping Audiences
Methodology:
An interactive practical approach, lecture, group discussions and practical activities with documentation samples. Practical session.
Who Must Attend:
Marketing Manager, Marketing Executive, Sales Manager, Sales Executive, any individual in an organization that deals with presentation.
Venue/Date:
12-13 December 2007
Sheraton Subang Hotel & Towers, Subang Jaya
Investment Fees:
RM1,488.00 per participant (Standard Fee)
RM1,288.00 per participant (Early Bird Fee, register by Saturday, December 01, 2007)
Group incentive: Register 3 participants from the same organization, the 4th participant is FREE. (Buy 3 Get 1 Free)
Organizer/Contact:
TrainingZone
B-5-5-3, Megan Salak Park
Jalan 1/125E, Desa Petaling
57100 Kuala Lumpur
Tel: +603-9059-3116
Fax: +603-9059-5116
Email: customerservice@trainingzone.com.my |
| Updated: Mon Nov 26 2007 |
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Introduction:-
An effective course to enhance the service rendered to customers by service-oriented personnel. Organisations will benefit a lot when we train their front-line personnel to serve with pride and professionalism.
Venue/Date:-
November 1st-2nd 2007
Organiser/Contact:-
PERSONAL DEVELOPMENT LEADERSHIP
MANAGEMENT CORPORATION (M) SDN BHD
Wisma PDL No. 35 & 37, Jalan Indrahana 2,
Tmn. Indrahana, Off Jalan Kuchai Lama,
58100 Kuala Lumpur
Tel: 03-783 8655 Fax: 03-7816455 |
| Added: Sat Sep 29 2007 |
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Introduction:-
Business process re-engineering (BPR) is a management approach aiming at improvements by means of elevating efficiency and effectiveness of the processes that exist within and across organizations. This workshop is one of the four modules of Graduate Certificate in Management Consultancy (GCMC). If you are looking to persuade your career as a management consultant, having GCMC certified by Institute of Management Consultant (IMC) would be a cornerstone for you to reach your dream profession.
Venue/Date:-
THE LEGEND HOTEL
Putra Place,
100 Jalan Putra,
50350, Kuala Lumpur.
February 18-20 2008
Organiser/Contact:-
Global Intelligence Network (M) Sdn Bhd,
268-2-1 Wisma Mutiara Genting,
Jalan Ayer Jerneh OFF Jalan Genting Kelang,
53300 Setapak,
Kuala Lumpur,
Malaysia.
Tel: 603 4021 6000
Fax: 603 4023 5716
Email: admin@gin-my.com |
| Updated: Fri Sep 28 2007 |
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COURSE DESCRIPTION:-
Learn how to effectively respond to all types of difficult customers through proactive service techniques.
COURSE OBJECTIVES:-
During this training participants will have the opportunity to learn to:-
1. Keep angry customers from taking their frustrations out on you
2. Bring out the best in people who are genuinely upset
3. Become known as a problem-solver
4. Transform conflict into cooperation
5. Feel less stress on the job
6. Resolve complaints faster
7. Build up repeat business by satisfying more customers
HERE IS WHAT YOU WILL LEARN:
Customer Contact - The Daily Challenges:
Defining what makes customers difficult
Assessing the different types of difficult customers
Why different customer types want different solutions to the same problem
Turning possible conflict into collaboration with your customers
Become A Proactive Service Provider:
Customers spend up to 10 percent more for the same product if they receive better
service.
Listening techniques you should use before choosing a communication style
Important information you can derive from body language and voice
Situational service strategies you can use to more efficiently handle upset customers
2 ways to say "no" - are you choosing the most effective one?
Advance Your Communication Skills:
Learn how to meet the challenges of communicating with difficult customers during this session.
Does the customer focus on the people or the problem? The most effective way to respond to unreasonable demands
Making the customer feel valued from the start
Keeping Your Composure Under Pressure:
How our perceptions affect the way we react to customers
A simple formula for reducing conflict
Tips for building and maintaining a positive attitude
Keeping stress to a minimum
Essential Skills for Conflict Resolution:
Becoming a persuasive communicator
Using assertiveness skills to resolve complaints
The most important skill needed to deal with any difficult customer
Negotiation skills - how to know if you are giving away too much or too little
Confidently Defuse The Situation:
Learn how to turn around difficult customer behavior.
The 3 most difficult types of customers and how to handle each one
Cutting through the emotion to get the facts you need to solve problems
From simply irate to abusive - how to get through to angry customers
Expertly Resolve Complaints:
Learn how to build loyalty and change difficult behavior by exceeding expectations.
Optioning - a very effective, but often underused, technique
Dealing with customers who only want to talk to "management"
Tactfully handling a situation when the customer caused the problem: How to keep
from getting drawn into an argument
WHO SHOULD ATTEND?
This program is specially designed for all Customer Service Personnel, customer service & marketing support, product or service marketing. Sales and Marketing Support Staff, Department Managers, Business Development Managers & Executives who are involved in product/service marketing, Secretaries, Administrative Assistants, Clerks, Receptionists, Telephone Operators and other employees who are directly or indirectly in contact with customers.
METHODOLOGY:-
2 day program with short lecture, discussions, role plays and exercises.
INVESTMENT: ( 100% CLAIMABLE UNDER HRDF/SBL SCHEME )
EARLY BIRD DISCOUNT: Register before 7 November 2007
RM 840 / participant
RM 790 / participant for two or more participants from the same organization
(Inclusive of refreshments, lunch, course material and Certificate of Attendance)
Normal Fees (After Early Bird)
RM 890 / participant
RM 840 / participant for two or more participants from the same organization
(Inclusive of refreshments, lunch, course material and Certificate of Attendance)
Venue/Date:-
The Coronade Hotel KL ( opposite Sungai Wang)
Organizer/Contact:-
AdVision Management Services
(Company No. 001480779-M)
M-3-19, Plaza Damas,
Sri Hartamas,50480 Kuala Lumpur
Tel: 03-61578836
Fax: 03-61577216 |
| Added: Wed Oct 31 2007 |
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Program Content:-
Managing In The New Millennium
» The Managerial Challenge
» Winning In The Market Place
» Impact of Organisational Vision, Goals and Strategies
» Your Roles & Responsibilities As A Manager
Basic Management Principles
» Planning
» Organizing
» Directing
» Controlling
Motivation
» What is motivation?
» Motivation theories
» The Circle of Motivation
» Motivating for peak performance
Interpersonal Techniques
» Attitudes and Behaviors
» Coping With Difficult Situations and People
» Building Rapport and Relationship
» The Pinch Model
Handling Conflict And Discipline
» Why Conflict?
» The Good and Bad of Conflict
» Resolving Conflict
» Why Discipline?
» The Disciplinary Process
» Dealing With Poor Performers
Delegation
» Why delegate?
» What to delegate?
» The delegation process
» Pitfalls
Communicating Effectively
» The communication process
» Communicating and Listening skills
» Overcoming communicating barriers
» Getting your message across
Leading For Success
» The Leadership Mindset
» What makes an Effective Leader
» Discover your leadership skills
» Manager and Leader, what're the differences?
» 10 Commitments of a Leader
Building A Winning Team
» The Teaming Process
» Know your team strengths
» Goal setting
» Providing the direction
» The power of synergy
» Communicating feedback
» Meeting
» Recognition
» Taking your team to greater heights
Venue/Date:-
13 -14 November 2007
(Holiday Villa / Summit, Subang)
Investment fee
Enjoy EARLY BIRD Rate by (02/11/07) at
RM 860.00
per participant for a minimum of 2 participants from the same company
RM 910.00 per participant
Group Discount :RM 960.00 per participant for a minimum of 2 participants from the same company.
Standard :RM 1,010.00 per participant
(Fee inclusive of Buffet Lunch, Refreshment, Training Bag, Handouts, Writing Pad, Pen & Certificate of Attendance)
Organizer/Contact:-
Quality Dynamics Consultancy Sdn Bhd
Please call 03-78054587 / 03-78044196 for more information or any enquiries. Our phone line operation hours are from 8:30am to 6:00pm from Monday to Friday.
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| Updated: Wed Oct 31 2007 |
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